Privacy Policy

1. Introduction

Arcadia Productions ("we", "our", or "us") is the parent company operating this website (https://arcadia.productions). We manage a portfolio of sub-companies offering specialised services including IT services, music events, artist management, merchandise, and clothing. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification: Name, email address, phone number, and billing/shipping address when you create an account or place an order.
• Payment Information: We do not store payment card details. For bank transfer payments, we collect payment reference information (such as your bank transfer reference or receipt) solely to match and verify your payment against your order.
• Order Information: Details of products or event tickets you have purchased, browsed, or added to your cart.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other diagnostic data collected automatically when you use our website.
• Cookies: Small files placed on your device to improve your experience (see Section 5).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including sending confirmation emails and shipping updates.
• To manage your account and provide customer support.
• To send transactional communications related to your purchases.
• To improve our website, products, and overall customer experience.
• To detect and prevent fraudulent transactions and other illegal activity.
• To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Email Delivery: Our own mail server, used to send order confirmations, account verification, and password reset emails.
• Shipping Carriers: Third-party courier and logistics providers used to fulfil and deliver physical orders. These parties are contractually obligated to keep your information confidential.
• Legal Compliance: When required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. These include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the website may not function properly without cookies.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymise it.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Objection: Object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: